Return & Refund Policy

Our Refund Philosophy

At idart Technologies, we take pride in delivering high-quality digital services. This Return & Refund Policy outlines the conditions under which refunds may be requested, the process to follow, and what to expect at every stage.

Because our work involves time, expertise, and resources invested immediately upon project commencement, refunds are evaluated on a case-by-case basis in accordance with the guidelines below.

Refund Eligibility

A refund request may be considered if all of the following conditions are met:

• The request is submitted in writing to admin@idarttechnologies.com within 14 calendar days of the relevant invoice date.
• Work on the project has not yet commenced or the deliverable has not been provided.
• The reason for the refund is directly attributable to idart Technologies failing to deliver the agreed scope.
• There are no outstanding amounts owed by the client to idart Technologies.

Refund eligibility does not apply to dissatisfaction with results that are subjective in nature (e.g., aesthetic preferences after approved sign-off) or outcomes affected by third-party factors such as search engine algorithm changes.

Non-Refundable Items

The following payments are strictly non-refundable under all circumstances:

• Advance Deposits: The initial deposit (typically 50% of the project value) paid upon project agreement, once work has commenced.
• SEO Retainer Payments: Monthly retainer fees are non-refundable once the billing period has commenced, as strategy, research, and execution work begins immediately.
• Completed Milestones: Any milestone or phase that has been completed and signed off by the client.
• Third-Party Costs: Payments made on your behalf to third parties (domain registrations, hosting, premium plugins, stock assets, paid tools) are non-refundable.
• Rush or Priority Fees: Any additional fees charged for expedited project timelines.
• Consultation Fees: Fees for discovery calls, strategy sessions, or paid audits.

Project Cancellation

If you wish to cancel a project, the following conditions apply depending on the stage of the project:

• Before Project Kickoff: If the project has not yet commenced (no discovery call, no work initiated), the full advance deposit will be refunded within 10 business days.
• After Kickoff — Design Stage: If cancellation occurs during the design phase, the deposit is non-refundable. No further charges apply if the development phase has not begun.
• After Kickoff — Development Stage: All work completed to the date of cancellation is billable. An invoice for completed work will be raised, deducted from amounts already paid, and any surplus refunded (if applicable).
• Post-Launch: No refunds are available once a project has been launched and handed over to the client.

All cancellations must be submitted in writing with 15 days written notice as per our Terms of Service. Verbal cancellations are not accepted.

SEO Retainer Refunds

SEO is an ongoing, cumulative process. Work on your retainer begins immediately at the start of each billing cycle. For this reason, the following policy applies:

• Monthly retainer payments are non-refundable once the billing period has commenced.
• Retainer cancellations require 30 days written notice. No partial-month refunds are issued.
• If idart Technologies is unable to deliver the agreed retainer scope for reasons solely within our control, a pro-rated credit or refund will be offered.
• Changes in search engine rankings, traffic, or business outcomes do not constitute grounds for a refund, as these are influenced by third-party algorithms outside our control.

Partial Refunds

A partial refund may be issued at our discretion in the following scenarios:

• idart Technologies is unable to complete a portion of the agreed scope due to factors solely within our control.
• A project is mutually agreed to be scaled down in scope after commencement, resulting in a lower project value than originally invoiced.
• A significant delay in delivery (beyond 30 days from the agreed timeline) is caused entirely by idart Technologies, and the client does not wish to continue.

Partial refunds are calculated on a pro-rata basis relative to the work completed versus the total agreed project value. The refund amount will be determined after a review of work logs, deliverables submitted, and hours invested.

Partial refund amounts are final and binding once agreed in writing by both parties.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Submit in Writing: Email your refund request to admin@idarttechnologies.com with the subject line: "Refund Request — [Your Project Name]".
2. Include Details: State the invoice number, amount paid, date of payment, and a clear explanation of your reason for the refund request.
3. Acknowledgement: We will acknowledge your request within 2 business days.
4. Review: Our team will review your request against project records, deliverables submitted, and communications. This review takes up to 7 business days.
5. Decision: We will communicate our decision in writing, including a breakdown of any refund calculation if applicable.
6. Processing: Approved refunds are processed within 10 business days of the decision.

Refund Processing Timeline

Once a refund has been approved, processing times are as follows depending on the payment method used:

• Bank Transfer (NEFT/RTGS/IMPS): 3–5 business days from approval.
• UPI: 1–3 business days from approval.
• Razorpay / PayU: 5–7 business days from approval (subject to payment gateway processing times).
• International Wire / Wise: 7–10 business days from approval.

Refunds will be credited to the same payment method used for the original transaction. We are unable to issue refunds to a different account or payment method than the one used for the original payment.

Refund Disputes

If you are dissatisfied with our refund decision, we encourage you to raise the matter through the following escalation steps:

1. Internal Escalation: Reply to your refund decision email requesting a senior review. We will reassess within 5 business days.
2. Mediation: If the dispute remains unresolved, both parties agree to attempt mediation through a mutually agreed mediator in Coimbatore, Tamil Nadu.
3. Arbitration: Unresolved disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, with proceedings in Coimbatore.

We are committed to resolving all disputes fairly and in good faith. Our goal is always a satisfactory outcome for both parties, and we will make every reasonable effort to find an equitable resolution before formal proceedings are necessary.

Special Exceptions

Refunds will not be considered in the following scenarios, regardless of circumstances:

• The client provided inaccurate, incomplete, or misleading information that affected project delivery.
• Delays were caused by the client's failure to provide required assets, approvals, or feedback within agreed timeframes.
• The client approved a deliverable in writing and subsequently changed their mind.
• Search engine rankings or organic traffic declined due to algorithm updates, competitor activity, or market changes.
• The client engaged a third party to modify or interfere with our deliverables without prior notice.
• The refund request is submitted more than 14 days after the invoice date.
• The client is in breach of our Terms of Service.

Governing Law & Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws of India, specifically the laws of the state of Tamil Nadu. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu.

This policy is to be read in conjunction with our Terms of Service and Privacy Policy, which together form the complete agreement between idart Technologies and its clients.

Questions About Refunds?

If you have any questions about this policy or would like to discuss a refund, please reach out to us directly. We aim to respond to all refund-related queries within 2 business days.

By making payment for our services, you confirm that you have read, understood, and agreed to this Return & Refund Policy. This policy was last updated in March 2025 and supersedes all prior versions.