Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and idart Technologies ("Company", "we", "us", or "our"), a digital agency based in Idart Technologies ,
Division Of AGTRS IDART PRIVATE LIMITED
SF-No-350, AGTRS Idart Building,
3rd Floor, Marudhamalai Main Road,
Mullai Nagar,
Coimbatore - 641041,
Tamil Nadu, India .

By accessing our website at idart.in, submitting a project inquiry, signing a project proposal, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Our Services

At idart Technologies, we deliver complete digital solutions designed to help businesses grow, scale, and stay competitive in a fast-evolving digital landscape.

• Website Development: High-performance websites and web applications designed to load fast, rank better, and convert visitors into customers.
• Search Engine Optimisation (SEO): Comprehensive SEO strategies including technical optimisation, on-page improvements, off-page authority building, and local search visibility.
• UI/UX Design: User-centric interface and experience design with wireframing and prototyping to ensure seamless and engaging digital journeys.
• Performance Optimisation: Advanced speed optimisation including Core Web Vitals improvements, caching strategies, and CDN integration for maximum efficiency.
• Content & Copywriting: SEO-focused content creation, high-converting landing page copy, and engaging blog content that drives traffic and action.
• Digital Consultation: Expert guidance on digital strategy, technology decisions, and online growth to align with your business goals.

The exact scope, deliverables, timelines, and pricing for each project are defined in a separate Project Proposal or Statement of Work (SOW) agreed upon by both parties. In case of any conflict, the SOW will take precedence for all project-specific terms.

Project Engagement

All projects begin with a formal agreement process:

1. Discovery: We discuss your requirements, goals, and expectations via a free consultation call.
2. Proposal: We provide a written proposal outlining scope, deliverables, timeline, and pricing.
3. Agreement: You accept the proposal in writing (email acceptance is valid) and pay the advance deposit.
4. Onboarding: We gather all required assets, access credentials, and brand materials.
5. Execution: Development/SEO work commences as per the agreed timeline.

Client Responsibilities: You agree to:

• Provide accurate, complete project information and brand materials in a timely manner.
• Assign a single point of contact for approvals and communication.
• Respond to queries and approve deliverables within 5 business days unless otherwise agreed.
• Provide all necessary access credentials (hosting, domain, existing platforms) within 3 business days of project kickoff.

Payment Terms

All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (GST at 18%). GST will be added to all invoices as per Indian tax regulations.

Payment Terms:

• Invoices are due within 7 Working days of the invoice date unless otherwise specified.
• For ongoing SEO retainers, payment is due on the 1st of each month in advance.
+91 96299 64399
• Accepted payment methods: Bank transfer (NEFT/RTGS/IMPS), UPI, Razorpay, PayU.
• Payments in foreign currency are accepted via wire transfer or Wise. International invoices are in USD.

Late Payment: Invoices unpaid beyond the due date will attract a late fee of 2% per month on the outstanding amount. We reserve the right to pause all work on overdue accounts until payment is received.

Refund Policy:

• The advance deposit is non-refundable if the client cancels the project after work has commenced.
• If we are unable to deliver the agreed scope for reasons solely attributable to us, a pro-rated refund will be issued.
• SEO retainer payments are non-refundable once the billing period has commenced.
• Refund requests must be submitted in writing within 14 days of the invoice date.

Intellectual Property

Ownership of intellectual property (IP) is determined as follows:

Client Ownership (upon full payment):

• The final website design, custom graphics, and written content created specifically for your project.
• Your brand assets, logo, and content that you provided to us.
• The compiled, deliverable codebase for your specific project.

idart Technologies Retains:

• All proprietary frameworks, code libraries, tools, templates, and methodologies developed by us prior to or independently of your project.
• The right to display completed work in our portfolio and marketing materials, unless you explicitly request confidentiality in writing.
• All rights to any work product until full payment has been received. Upon receipt of full payment, rights transfer to the client as outlined above.

Third-Party Assets: Our projects may incorporate third-party elements (stock images, fonts, plugins, open-source libraries). These are subject to their respective licences, and the client is responsible for maintaining appropriate licences post-project if required.

Confidentiality & NDA

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This includes, but is not limited to:

• Business strategies, financial data, and trade secrets
• Login credentials and access information
• Unreleased product or feature details
• Client and customer data

We will not disclose your confidential information to any third party without your explicit written consent, except as required by law or as necessary to engage contracted service providers who are bound by equivalent confidentiality obligations.

A formal Non-Disclosure Agreement (NDA) can be signed upon request at no additional cost. Please indicate your requirement during the onboarding process.

Confidentiality obligations survive the termination of the engagement for a period of 3 years.

Revisions & Scope Changes

Each project includes a defined number of revision rounds as specified in the project proposal. Our standard revision policy:

• Design Stage: Up to 3 rounds of design revisions are included at no additional charge.
• Development Stage: Up to 2 rounds of functional revisions are included.
• Content Changes: Minor content updates (text, images) are included within the project scope.

Scope Creep: Any requests that go beyond the agreed scope of work (additional pages, new features, substantial redesigns) will be quoted separately and require written approval before commencing. Additional work is charged at our standard rate of ₹1,500/hour + GST or as per a revised fixed quote.

We will always flag potential scope changes proactively before proceeding, so you are never surprised by unexpected charges.

Warranties & Disclaimers

idart Technologies warrants that:

• Services will be performed with reasonable skill, care, and professionalism.
• Deliverables will conform to the agreed specifications at the time of handover.
• We have the right to provide the services described and they do not infringe third-party IP.

SEO Disclaimer: While we employ best-practice SEO strategies, we cannot guarantee specific rankings, traffic volumes, or business outcomes. Search engine algorithms are controlled by third parties (Google, Bing, etc.) and are subject to change without notice. Past performance is not indicative of future results.

All other warranties, express or implied, are disclaimed to the maximum extent permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, idart Technologies shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business, or goodwill.
• Damages resulting from third-party services, hosting outages, or security breaches outside our control.
• Damages caused by client-provided content that infringes third-party rights.
• Loss or damage caused by algorithm updates, search engine policy changes, or platform rule changes.

Our total aggregate liability for any claim arising under or related to these Terms shall not exceed the total amount paid by you to idart Technologies in the 3 months preceding the claim.

These limitations apply regardless of the form of action (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

Termination of Services

Either party may terminate the engagement under the following conditions:

Termination by Client:

• You may cancel an ongoing project with 15 days written notice.
• All completed work to the date of termination is billable and must be paid in full.
• The advance deposit is non-refundable.
• Any work product completed and paid for will be delivered to you upon settlement of all outstanding invoices.

Termination by idart Technologies:

• We reserve the right to terminate the engagement immediately if: payment is overdue by more than 14 days; you breach these Terms and fail to remedy within 7 days of notice; you engage in abusive, threatening, or unlawful behaviour toward our team.
• Upon termination by us due to your breach, no refunds will be issued for work completed.

For SEO Retainers: Either party may terminate the retainer with 30 days written notice. No partial-month refunds are provided.

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws of the state of Tamil Nadu, without regard to conflict of law principles.

Dispute Resolution:

• Negotiation: Both parties agree to first attempt to resolve any dispute through good-faith negotiation within 30 days of written notice.
• Mediation: If negotiation fails, the parties will attempt mediation through a mutually agreed mediator in Coimbatore, Tamil Nadu.
• Arbitration: If mediation fails, the dispute shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, with proceedings conducted in Coimbatore.
• Jurisdiction: For any matters not resolved through the above, both parties submit to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a competent court.

Questions About These Terms?

If you have any questions, concerns, or require clarification about these Terms of Service, please contact our team. We are always happy to explain our processes and commitments in plain language.

By engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. These Terms were last updated in March 2025 and supersede all prior versions.